How to Customize or Add Items to Your Subscription Box
Learn how to customize or add items to your subscription box, avoid duplicates, and make the most of your membership benefits.
How to Customize or Add Items to Your Subscription Box
Hey there! We’re thrilled to have you as part of our community, and we want you to love every single box you receive. Here’s a quick guide on how to make your subscription box truly yours:
1. Customize Your Box (If Your Merchant Allows)
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Look Out for an Email: If your merchant allows customization, you’ll get an email 5 days before your box ships with all the details of the goodies your merchant has picked for you.
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Click to Customize: In that email, find the "Customize My Box" button. This is your magic key to swap items or add new ones.
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Make Changes Before the Deadline: You have until midnight Eastern Time on the day listed in the email to make any changes. Go ahead and mix things up—just remember, if you go over the original value, there might be a small extra charge (but your member discount still applies!).
2. Add Extra Treats (If Your Merchant Only Allows Adding)
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Enjoy the Default Curation: Some merchants keep things simple with a pre-curated box but still give you a chance to add more fun!
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Add What You Love: You’ll see an "Add Products" link in your email. Feel free to add those extra treats! Additional charges apply for the added items, but your member discount will be honored.
3. No Customization This Time? (If Your Merchant Prefers It That Way)
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Leave It to the Experts: Some merchants want to surprise you with a carefully curated selection, so they don’t offer customization options.
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Enjoy the Surprise!: In this case, you won’t receive a customization email, but trust us—we’re still sending you the best of the best!
Tips for a Perfect Experience:
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Avoid Duplicates: If you’re worried about getting the same items, and customization is an option, make those swaps or additions before the deadline!
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Stay in the Know: Keep an eye out for our emails—this is where all your options and deadlines will be listed!
We’re here to make sure every box brings a smile. If you have any questions or need more help, just give us a shout!