Understanding Your Member Experience: A Guide for Members

Welcome to your membership journey! As a supporter of unique and independent businesses on Shopify, you're part of something special. This guide is your key to unlocking all the benefits and features of your membership. Let's dive in and explore how you can make the most of your support.

1. Navigating Your Membership: Access your account by signing in on the member portal. Here, you can review your account details, update personal information, and get a glimpse of your membership benefits: Sign-In Guide

2. Managing Payment Methods: A simple how-to on updating your payment methods, keeping your support seamless, and ensuring uninterrupted access to the services and products you love: Payment Update Tutorial

3. Using Your Member Discounts: As a member, you're entitled to exclusive discounts. These benefits are a token of appreciation for your support. Learn how to unlock and use discounts that make every purchase more special: Discount Usage Guide

4. Managing Subscription Box Preferences and Address: As a member, you have the flexibility to customize your subscription boxes. This section will guide you through managing your preferences, including selecting addons and options, or changing your address: Setting Your Preferences

5. Customizing the Products in Your Box: Learn how to customize or add items to your subscription box, avoid duplicates, and make the most of your membership benefits: How to Customize or Add Items to Your Subscription Box

6. Subscription Box Delivery Timeline: Knowing when to expect your subscription box adds to the excitement. This section outlines the delivery schedule: Understanding Your Delivery Timeline

7. Pausing or Canceling your Membership: Your needs might change, and so might your membership preferences. Whether it's pausing or canceling your membership, we've outlined straightforward processes for each: Change Membership Guide

8. Fair Play with Pause Discounts: If you decide to pause, you'll learn about the pause discount – a benefit designed to ensure fairness for you while maintaining your connection with the businesses you support: Learn about Pause Discount

9. Upgrading or Downgrading Your Membership Level: Your membership comes with different tier options. Each tier offers unique benefits, and you can choose what best fits your needs. Learn about how to upgrade or downgrade your membership tier and the advantages of each level: Tier Adjustment Info

10. Enjoying Sign-Up Rebates: For new members, the sign-up rebate is a welcoming gift. Discover how this rebate works: Rebate Details

11. Viewing Your Billing History: Understanding your billing history is crucial to managing your membership effectively. Here's how you can access and interpret your billing details: Billing History Details

12. Understanding Failed Payment Recovery: Sometimes, payment issues can occur, but understanding the recovery process can help alleviate any concerns. Here's what you need to know: Recovery Process

Questions about your membership? We’re here to clear things up! Ring us or text us at (646) 846-6126, email support@withfriends.co, or tap the chat bubble on the bottom right. Your membership, our mission!